Politique de remboursement
At L’Exquisserie, all products are handcrafted and made to order.
Due to the perishable nature of our products, all sales are final.
Order Modifications & Cancellations
Cancellation or modification requests submitted before production begins may be considered at L’Exquisserie’s sole discretion.
Once production has begun, orders cannot be cancelled, modified, refunded, or exchanged.
Custom cakes, personalized products, dessert tables, corporate orders, and event services are made specifically for each customer and are considered final sale once they have been confirmed and paid for.
No Returns & No Refunds
We do not accept returns, exchanges, or refunds for:
• Perishable food items
• Baked goods
• Pastries
• Cakes
• Custom or made-to-order products
• Dessert tables and event services
Once an order has been prepared, picked up, or delivered, it is considered final.
Refunds, replacements, or store credits may be considered at L’Exquisserie’s sole discretion.
Pickup Responsibility
Once an order has been collected, responsibility for the product transfers to the customer.
L’Exquisserie is not responsible for damage, deterioration, loss, or quality issues resulting from improper transportation, handling, storage, or exposure to unsuitable temperatures after pickup.
Orders not collected on the scheduled pickup date may be discarded for food safety reasons. No refund will be provided.
Delivery
For orders delivered by L’Exquisserie or a third-party courier, responsibility for the product transfers to the customer upon successful delivery to the address provided.
L’Exquisserie is not responsible for delays caused by traffic, weather conditions, building access restrictions, third-party couriers, or circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order at the scheduled delivery time.
No refunds will be issued for failed deliveries resulting from incorrect information provided by the customer or the absence of a recipient at the delivery address.
Storage & Consumption
Customers are responsible for:
• Proper storage
• Appropriate handling
• Following all storage and consumption recommendations provided by L’Exquisserie
L’Exquisserie is not liable for issues arising from improper storage, handling, transportation, or delayed consumption.
Contact
For any questions regarding this Refund Policy: