Frequently Asked Questions (FAQ)
When should I place my order?
We recommend placing your order as early as possible to secure your preferred pickup date.
What pickup days are available?
Our online collection is available for pickup on:
• Friday
• Saturday
• Sunday
Pickup hours are between 11:30 AM and 2:30 PM.
Custom orders and event cakes are scheduled individually and may have different pickup arrangements.
Where is pickup located?
Pickup is available at O'Frenchy, 163 John Street, Toronto, ON M5T 1X3.
The exact pickup address and instructions will be provided in your order confirmation email.
Do you offer delivery?
At this time, L'Exquisserie primarily offers pickup.
Delivery may be available for select custom orders and special events. Please contact us for more information.
Can I place a last-minute order?
You're always welcome to contact us.
While we cannot guarantee availability, we will do our best to accommodate last-minute requests whenever possible.
Can I modify or cancel my order?
Due to the made-to-order and perishable nature of our products, all sales are final.
Cancellation or modification requests submitted before production begins may be considered on a case-by-case basis at L’Exquisserie’s discretion.
Once production has begun, orders cannot be cancelled, modified, refunded, or exchanged.
What payment methods do you accept?
We currently accept online payments by credit or debit card only. Full payment is required to confirm your order.
How do custom cake orders work?
Custom orders are quoted individually based on design, size, and complexity. Once the quote is approved, a payment link will be sent to confirm the order. Production begins only after payment has been received.
Do your products contain allergens?
Yes.
Our products may contain or come into contact with wheat (gluten), dairy, eggs, peanuts, sesame, tree nuts, soy, fish-derived gelatin.
All products are prepared in a kitchen where these allergens are handled.
For detailed allergen information, please visit our Allergens & Food Safety page.
Do you offer allergen-free products?
While some products may not contain certain allergens as ingredients, all products are prepared in a kitchen that handles common allergens.
Therefore, we cannot guarantee that any product is completely allergen-free.
Due to the presence of common allergens in our kitchen, our products are not suitable for individuals with severe food allergies, food intolerances requiring strict avoidance, or anaphylactic conditions.
How should I store my cake?
For the best taste, texture, freshness, and food quality, we recommend enjoying our products within 24 hours of pickup. Products should be kept refrigerated until serving.
Products should be kept refrigerated until serving. During warm weather, we recommend transporting your cake in an air-conditioned vehicle and placing it in the refrigerator as soon as you arrive.
What happens if I miss my pickup time?
Please contact us as soon as possible if you are unable to collect your order during the scheduled pickup window.
Orders not collected on the scheduled pickup date may be discarded for food safety reasons and are not eligible for a refund.
How can I contact L'Exquisserie?
You can reach us through:
• Our Contact page
• Instagram
• Email
We aim to respond within 24 to 48 business hours.